Have you had to call a TERRIBLE Call Center?

Posted on by Defensive Driving Team | in Helping You Drive Safely

Today I had the misfortune of dealing with the HCRTA to transfer my EZ Tag to my own account for the toll road.  After talking with 3 different people, I was instructed to do 3 different things.  The final person I spoke with couldn’t be bothered to assist me.  When I asked to speak with the previous person to whom I’d spoken, the girl, of course, couldn’t connect me.  She said that I could speak with a supervisor.  I told her that I did not understand why there are 3 people telling me to do 3 different things.  At that point, she finally told me how I could get this done. 

That’s all I asked from the beginning.  Why would a call center agent make things so difficult?  Is it because they do not listen effectively to what a customer is saying?  I often wonder this when I have to call various places for assistance. 

I am please to say that DefensiveDriving.com not only offers defensive driving courses in Texas for ticket dismissal, but also offers the best call center I’ve ever heard!  Not to mention, the trained experts at DefensiveDriving.com work around the clock to ensure you have immediate access to a trained professional!

Visit www.DefensiveDriving.com to check out our defensive driving course.  Lower your insurance rates by up to 10% today!

|

Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 90443 ratings and reviews.

STEPHANIE United States
Thank you for having everything to take care of my ticket all in one place
Christopher
Great Service!
Carla
Everything has been quick and easy!
Claudia
Fast and easy
Jenny
It is easy and user friendly.
Katherine
Easy to follow instructions.
Roberto TX, United States
Registration was easy, and the completion of the course was simple. Definitely recommend taking this course.
Anne-Marie
Easy to do. Easy to understand
Nada
Fast and efficient
Kathleen
It was wonderful and super easy!!
Pete
Quick and easy process.
David
Simple and straight forward
Ralph
Easy to navigate
Loni TX, United States
Quick and easy sign up
Hannah United States
It's an easy to use program.
Jose United States
Easy and fast
Dorelia
Quick and easy
Jerry
Too Easy!
Adam
Easy to use.
Christy United States
Very easy and explained things well.
Karla TX, United States
Loving that this is offered online!
Elyssia TX, United States
Super easy to sign up! Hassle free.
Alejandro TX, United States
Great course
Ricardo
Easy!
Maria
Very good experience.
Ayesha
Quick and easy.
See all reviews on shopperApproved.com
Why DefensiveDriving.com
  • 20 Years in Business
  • Over 2 Million Customers Served
  • Highest Possible Better Business Bureau Rating
  • Award Winning Course