Have you had to call a TERRIBLE Call Center?June 3, 2010 | in Helping You Drive Safely
Today I had the misfortune of dealing with the HCRTA to transfer my EZ Tag to my own account for the toll road. After talking with 3 different people, I was instructed to do 3 different things. The final person I spoke with couldn’t be bothered to assist me. When I asked to speak with the previous person to whom I’d spoken, the girl, of course, couldn’t connect me. She said that I could speak with a supervisor. I told her that I did not understand why there are 3 people telling me to do 3 different things. At that point, she finally told me how I could get this done.
That’s all I asked from the beginning. Why would a call center agent make things so difficult? Is it because they do not listen effectively to what a customer is saying? I often wonder this when I have to call various places for assistance.
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