Have you had to call a TERRIBLE Call Center?

Posted on by Defensive Driving Team | in Helping You Drive Safely

Today I had the misfortune of dealing with the HCRTA to transfer my EZ Tag to my own account for the toll road.  After talking with 3 different people, I was instructed to do 3 different things.  The final person I spoke with couldn’t be bothered to assist me.  When I asked to speak with the previous person to whom I’d spoken, the girl, of course, couldn’t connect me.  She said that I could speak with a supervisor.  I told her that I did not understand why there are 3 people telling me to do 3 different things.  At that point, she finally told me how I could get this done. 

That’s all I asked from the beginning.  Why would a call center agent make things so difficult?  Is it because they do not listen effectively to what a customer is saying?  I often wonder this when I have to call various places for assistance. 

I am please to say that DefensiveDriving.com not only offers defensive driving courses in Texas for ticket dismissal, but also offers the best call center I’ve ever heard!  Not to mention, the trained experts at DefensiveDriving.com work around the clock to ensure you have immediate access to a trained professional!

Visit www.DefensiveDriving.com to check out our defensive driving course.  Lower your insurance rates by up to 10% today!

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