What Customers Want

Posted on by Defensive Driving Team | in Driver Safety For You & Your Family

No matter what side of the line you are on, dealing with the Customer Service Department can make you feel like:

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Screaming. Automated prompts, lazy music, voice mails, error messages, and long holds can make a call to customer service extremely painful.  Recently, I placed a call to a major telephone company. After entering account information numerous times, the automated system kept looping me to find an automated answer when I really needed someone to take a look at my account.

This is what we strive for at DefensiveDriving.com. On average, DefensiveDriving.com staff answers customer calls within 20 seconds. There are no automated prompts to enter account information. A live Customer Support Representative in our Texas based call center reviews each student account and provides an accurate response to assist student with our driver programs.

The bottom line is that customers expect to speak with a representative. They want someone to look at their account, understand them clearly, and assist them promptly. The same applies for driver programs. Traffic ticket recipients want to have their citations dismissed as efficiently and effectively as possible and DefensiveDriving.com is there to assist.

So, what is your customer service pet peeve?

 

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 88927 ratings and reviews.

KENNY TX, United States
Very easy to find and navigate
Milton TX, United States
It's a great site & helpful information
Melayne
Very easy and fast
Marianne
Easy
John
Awesome!
Leslee
Easy to navigate
Michelle
quick and easy to use
Elizabeth
It’s wonderful and very easy
Elizabeth
Easy to follow instructions
Alisa
Great course! Super fast to complete!!!!
Hilliard TX, United States
Easy to follow
Jill
Easy and informative!
Antonio TX, United States
Easy to navigate, very informational
Robert
Quick and Easy!
Rolando
Quick and easy.
dalton TX, United States
It was simple fun and easy to use. Even got it done on my phone
Erika
fast and covenient
Christina
Registration was easy!
Max TX, United States
Great layout of website made it easy to navigate.
Tyrone
Very easy to register
Joseph
Great learning videos!
Steven
Easy to understand
Roger
Easy to sign up. No surprises or "gotchas".
Audrey
Quick and easy!
Malik
quick and easy
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Why DefensiveDriving.com
  • 20 Years in Business
  • Over 2 Million Customers Served
  • Highest Possible Better Business Bureau Rating
  • Award Winning Course