What Customers Want

Posted on by Defensive Driving | in Driver Safety For You & Your Family

No matter what side of the line you are on, dealing with the Customer Service Department can make you feel like:

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Screaming. Automated prompts, lazy music, voice mails, error messages, and long holds can make a call to customer service extremely painful.  Recently, I placed a call to a major telephone company. After entering account information numerous times, the automated system kept looping me to find an automated answer when I really needed someone to take a look at my account.

This is what we strive for at DefensiveDriving.com. On average, DefensiveDriving.com staff answers customer calls within 20 seconds. There are no automated prompts to enter account information. A live Customer Support Representative in our Texas based call center reviews each student account and provides an accurate response to assist student with our driver programs.

The bottom line is that customers expect to speak with a representative. They want someone to look at their account, understand them clearly, and assist them promptly. The same applies for driver programs. Traffic ticket recipients want to have their citations dismissed as efficiently and effectively as possible and DefensiveDriving.com is there to assist.

So, what is your customer service pet peeve?

 

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 110834 ratings and reviews.

Ananstacia Tucker TX, united states
Fast!!! So easy to get started.
Randall Cox Texas, united states
Great course. Very professional and easy to understand.
Anna Morse united states
Easy enough!
Melissa Hebert None, united states
Quick and easy
Breuna Preston None, united states
Good and quick
Alexandria Regan None, united states
very easy
Kristin Baughman-Walthall None, united states
Easy and quick
Darian Flores TX, United States
It's great
breanna tillery TX, United States
Very informative, simple to use
Ray Ernst united states
Great!
Isabel Ortiz Texas, united states
Great
nicolas nicodemus None, united states
super easy to navigate
Mckenna Ayers None, united states
Very Easy to follow
Madison Dubose None, united states
Very easy to use
Nolan Mccall None, united states
love
lydia hartsell None, united states
easy
Fred Casillas None, united states
It has been quick and easy
William Graves None, united states
Quick and really easy.
Ryan Miller TX, United States
Great experience easy to maneuver and use
Fraylon Gutierrez TX, United States
Easy and simple I would refer to any and everyone.
Lisa Novotny None, united states
Easy
Thomas Ditzer None, united states
quick & easy
James Mathis None, united states
Easyyy peasyyyyy
Nathan Lenz None, united states
Easy to use, quick to sign up, and the website is user friendly!
William Sutton
Easy to use
Samantha Smith
I have used this site for about 10 years! It is efficient and painless process!!
Leonard Dillon
Easy
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Why DefensiveDriving.com
  • 20 Years in Business
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  • Highest Possible Better Business Bureau Rating
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