What Customers Want

Posted on by Defensive Driving | in Driver Safety For You & Your Family

No matter what side of the line you are on, dealing with the Customer Service Department can make you feel like:

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Screaming. Automated prompts, lazy music, voice mails, error messages, and long holds can make a call to customer service extremely painful.  Recently, I placed a call to a major telephone company. After entering account information numerous times, the automated system kept looping me to find an automated answer when I really needed someone to take a look at my account.

This is what we strive for at DefensiveDriving.com. On average, DefensiveDriving.com staff answers customer calls within 20 seconds. There are no automated prompts to enter account information. A live Customer Support Representative in our Texas based call center reviews each student account and provides an accurate response to assist student with our driver programs.

The bottom line is that customers expect to speak with a representative. They want someone to look at their account, understand them clearly, and assist them promptly. The same applies for driver programs. Traffic ticket recipients want to have their citations dismissed as efficiently and effectively as possible and DefensiveDriving.com is there to assist.

So, what is your customer service pet peeve?

 

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 119488 ratings and reviews.

Siddharth Turaga TX, united states
Easy to navigate
Therese Ledesma united states
Love it, easy to follow.
Daniel Silva None, united states
Quick and easy
Lorin Taylor None, united states
My experience with DefenseDriving.com was great. Very easy to sign up. Highly recommend.
tracy elms None, united states
very easy
Britney English None, united states
Great
Raina ida Flanary-Ford None, united states
Thanks for making this process simple & not so difficult to understand.
Jennie TX, United States
Great experience
Thomas Reiff united states
The website is easy to navigate.
Leslie Holiday Texas, united states
Everything is simple! Just view the video and take your quiz on the video that you completed and wallah!
Tyler Homan United States
It's been very seamless and quite informational!
michelle perez None, united states
easy to use!
Gabrielle Jackson None, united states
Easy registration process
Ester Salazar None, united states
Easy to sign up for.
Taveres Burrows Jr None, united states
Really easy to sign up and love they have 2 different options for the class.
See all reviews on shopperApproved.com
Why DefensiveDriving.com
  • 20 Years in Business
  • Over 2 Million Customers Served
  • Highest Possible Better Business Bureau Rating
  • Award Winning Course