What Customers Want

Posted on by Defensive Driving | in Driver Safety For You & Your Family

No matter what side of the line you are on, dealing with the Customer Service Department can make you feel like:

49993024df996c463adb769512b0054f
Screaming. Automated prompts, lazy music, voice mails, error messages, and long holds can make a call to customer service extremely painful.  Recently, I placed a call to a major telephone company. After entering account information numerous times, the automated system kept looping me to find an automated answer when I really needed someone to take a look at my account.

This is what we strive for at DefensiveDriving.com. On average, DefensiveDriving.com staff answers customer calls within 20 seconds. There are no automated prompts to enter account information. A live Customer Support Representative in our Texas based call center reviews each student account and provides an accurate response to assist student with our driver programs.

The bottom line is that customers expect to speak with a representative. They want someone to look at their account, understand them clearly, and assist them promptly. The same applies for driver programs. Traffic ticket recipients want to have their citations dismissed as efficiently and effectively as possible and DefensiveDriving.com is there to assist.

So, what is your customer service pet peeve?

 

|

Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 114971 ratings and reviews.

Yan Lin Texas, united states
Easy to register.
Louise Rosen Tx, united states
Very pleased with immediate customer service and help! Easy to complete course which was actually full of very helpful information and reminders!
Maitanya Macalino Manuel None, united states
Easy to use
Shontanique Bradley Tx, united states
Easy & very informative
Greyson Morgan None, united states
quick and easy
Peter John None, united states
100% easy online training
joel Torres None, united states
EASY
Aiyana Jennings None, united states
Cost efficient, and fast.
Gabrielle Martinez None, united states
Very easy and user friendly.
Raymond Lunn III None, united states
easy to navigate
Reynaldo Renteria None, united states
Very easy to register
Alma Rodriguez Diaz None, united states
Smooth and easy
Himal kuwar TX, united states
it was easy to use
Cheryl Arnold Texas, united states
Good and easy to use!
Dee McGinnis united states
easy and quick to sign up
Keith Schultz TX, united states
Very easy to register. Excellent material.
Nathan Duenez None, united states
Good
Ethan Webb None, united states
Super easy
Nicholas Novosad None, united states
Easy to use and straight forward. A+
George Boutwell None, united states
Easy to navigate
See all reviews on shopperApproved.com
Why DefensiveDriving.com
  • 20 Years in Business
  • Over 2 Million Customers Served
  • Highest Possible Better Business Bureau Rating
  • Award Winning Course