What Customers Want

Posted on by Defensive Driving Team | in Driver Safety For You & Your Family

No matter what side of the line you are on, dealing with the Customer Service Department can make you feel like:

49993024df996c463adb769512b0054f
Screaming. Automated prompts, lazy music, voice mails, error messages, and long holds can make a call to customer service extremely painful.  Recently, I placed a call to a major telephone company. After entering account information numerous times, the automated system kept looping me to find an automated answer when I really needed someone to take a look at my account.

This is what we strive for at DefensiveDriving.com. On average, DefensiveDriving.com staff answers customer calls within 20 seconds. There are no automated prompts to enter account information. A live Customer Support Representative in our Texas based call center reviews each student account and provides an accurate response to assist student with our driver programs.

The bottom line is that customers expect to speak with a representative. They want someone to look at their account, understand them clearly, and assist them promptly. The same applies for driver programs. Traffic ticket recipients want to have their citations dismissed as efficiently and effectively as possible and DefensiveDriving.com is there to assist.

So, what is your customer service pet peeve?

 

|

Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 95566 ratings and reviews.

Thomas United States
Simple and clear
John TX, United States
All very straight forward and essy.
Carrie
Easy to navigate website.
Skyler
Easy to follow directions
Christian
Quick, Fast, & Easy
Cesar
Easy and simple to use.
Roope
Quick, fast and easy!
Diana United States
The course was very helpful and easy to follow. I highly recommended for anyone
Adrian United States
Easy and fast
Allison United States
Easy, simple course!
Brynwyn
Quick and easy!
Kimberly
Straight to the point, easy to navigate site.
Norma United States
The course will be quick and convenient to take from home.
Christina TX, United States
I would recommend you all to everyone over all the other course sites. There are no hidden fees, easy to navigate and same day certificate and driving record. Fantastic!!! Thank you!!
Barbara
Fast and easy
Travis TX, United States
It was quick and easy
James TX, United States
Very simple and easy to follow.
Thomas
So easy to use!
Alexandra
Easy to sign up!
Raylan
Fast & Easy
Jason
Quick and easy.
Ronda United States
Clearly the system is set up for dismissing a ticket not so much for insurance discount. I had to call customer service and have them walk me through the process.
Alejandro
Quick and easy
Mohammed TX, United States
Learned so much, very easy and simple way to become better driver
Michael
Website is easy to navigate
Ricardo
Everything is smooth and efficient
Shanna
Its easy to use!
See all reviews on shopperApproved.com
Why DefensiveDriving.com
  • 20 Years in Business
  • Over 2 Million Customers Served
  • Highest Possible Better Business Bureau Rating
  • Award Winning Course