What Customers Want

Posted on by Defensive Driving Team | in Driver Safety For You & Your Family

No matter what side of the line you are on, dealing with the Customer Service Department can make you feel like:

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Screaming. Automated prompts, lazy music, voice mails, error messages, and long holds can make a call to customer service extremely painful.  Recently, I placed a call to a major telephone company. After entering account information numerous times, the automated system kept looping me to find an automated answer when I really needed someone to take a look at my account.

This is what we strive for at DefensiveDriving.com. On average, DefensiveDriving.com staff answers customer calls within 20 seconds. There are no automated prompts to enter account information. A live Customer Support Representative in our Texas based call center reviews each student account and provides an accurate response to assist student with our driver programs.

The bottom line is that customers expect to speak with a representative. They want someone to look at their account, understand them clearly, and assist them promptly. The same applies for driver programs. Traffic ticket recipients want to have their citations dismissed as efficiently and effectively as possible and DefensiveDriving.com is there to assist.

So, what is your customer service pet peeve?

 

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 92513 ratings and reviews.

Carolina TX, United States
Quick, simple, and it was what I needed.
Kaehla
Fast and easy!
Adam
It is straight to the point
Jose
The website is easy to follow I would suggest it to anybody.
Hanna
Easy and quick
Oanh TX, United States
It was simple and fast.
Neha TX, United States
Easy and simple
Mark TX, United States
Easy to navigate
Anthony
easy to use
vanessa TX, United States
Easy to follow and complete
Justin TX, United States
Simple
Alexa
Easy!
Mario
Simple, easy to understand and watch
Christopher
amazing
Daniel
Quick and easy, very sufficient and helpful.
Garrett
Very convenient
Kimberly TX, United States
Videos were very interesting, informative, and not boring. Quizzes were easy.
Pearlle United States
Great site
Lewis TX, United States
It was fast and easy to follow and complete.
Daniel TX, United States
Easy to navigate.
Jessica
Quick and easy to use
Stuart
Quick and easy
Gabriella TX, United States
This is a very informative program!
Michael United States
Very manageable and convenient.
Yamil
exceptional Customer Service!!!!!
See all reviews on shopperApproved.com
Why DefensiveDriving.com
  • 20 Years in Business
  • Over 2 Million Customers Served
  • Highest Possible Better Business Bureau Rating
  • Award Winning Course