What Customers Want

Posted on by Defensive Driving | in Driver Safety For You & Your Family

No matter what side of the line you are on, dealing with the Customer Service Department can make you feel like:

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Screaming. Automated prompts, lazy music, voice mails, error messages, and long holds can make a call to customer service extremely painful.  Recently, I placed a call to a major telephone company. After entering account information numerous times, the automated system kept looping me to find an automated answer when I really needed someone to take a look at my account.

This is what we strive for at DefensiveDriving.com. On average, DefensiveDriving.com staff answers customer calls within 20 seconds. There are no automated prompts to enter account information. A live Customer Support Representative in our Texas based call center reviews each student account and provides an accurate response to assist student with our driver programs.

The bottom line is that customers expect to speak with a representative. They want someone to look at their account, understand them clearly, and assist them promptly. The same applies for driver programs. Traffic ticket recipients want to have their citations dismissed as efficiently and effectively as possible and DefensiveDriving.com is there to assist.

So, what is your customer service pet peeve?

 

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 120421 ratings and reviews.

Emma Rud TX, United States
it's been easy and nice to work through. the videos can be engaging and customer services and support work well and help quickly.
jacob staley None, united states
GOOD
E.S. TX, United States
Everything's great.
Ricardo De La Rosa Texas, united states
It's the best
Chi Edwards Texas, united states
nice website, easy to manuever
Alana Oldenburg None, united states
Easy and straightforward
JOSEPH OTILE None, united states
convenient
Randall Visentine None, united states
Always my go-to!
Carolyn Jacobs None, united states
Defensive Driving Course for myself is what I need and very helpful to sign up for myself.
willie thompson None, united states
GOOD OVERALL EXPERIENCE
RMags Texas, united states
easy to navigate
Gemma Parmar TX, united states
It was simple
Nurudeen Solabi united states
Very easy and straightforward process
Rafael Arreola Ocampo None, united states
Fast and easy registration
Jeramy Norsworthy None, united states
great
George Miller None, united states
Easy to Register
DOROTHY MATHIS None, united states
Quick and easy!!!!
Deysi Mora Herevia None, united states
Quick and easy
Esai Cervantes None, united states
Easy and quick
Omar Guerrero Texas, united states
easy to register
Victor Rincon Texas, united states
Easy to use
Amanda Clark Texas, united states
Easy Access
Mustafa Al-Baidhani
Smooth process
Tyler Solis None, united states
Quick and easy
sean TX, United States
Videos are easy to watch.
Jose Sandoval None, mexico
Best
William Pacheco None, united states
Very Helpful
Jonathon Burns None, united states
nice and easy
See all reviews on shopperApproved.com
Why DefensiveDriving.com
  • 20 Years in Business
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