What Customers Want

Posted on by Defensive Driving Team | in Driver Safety For You & Your Family

No matter what side of the line you are on, dealing with the Customer Service Department can make you feel like:

49993024df996c463adb769512b0054f
Screaming. Automated prompts, lazy music, voice mails, error messages, and long holds can make a call to customer service extremely painful.  Recently, I placed a call to a major telephone company. After entering account information numerous times, the automated system kept looping me to find an automated answer when I really needed someone to take a look at my account.

This is what we strive for at DefensiveDriving.com. On average, DefensiveDriving.com staff answers customer calls within 20 seconds. There are no automated prompts to enter account information. A live Customer Support Representative in our Texas based call center reviews each student account and provides an accurate response to assist student with our driver programs.

The bottom line is that customers expect to speak with a representative. They want someone to look at their account, understand them clearly, and assist them promptly. The same applies for driver programs. Traffic ticket recipients want to have their citations dismissed as efficiently and effectively as possible and DefensiveDriving.com is there to assist.

So, what is your customer service pet peeve?

 

|

Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 98287 ratings and reviews.

Ivan United States
Fast and easy.
Aaron TX, United States
It has been very easy.
mario TX, United States
Cheap, easy, and informative. Look no further.
James
Easy to register. Easy to follow.
Jennifer United States
Very easy and fast!
Abelardo TX, United States
Great, fast & reliable!
kaylin United States
It was great, fast, and easy.
Patricia
Easy to use and register!
Wendy TX, United States
The process was easy and efficient.
Courtney United States
Very easy lesson while in the comfort of my home.
Brittany United States
Overall great.
Stephen TX, United States
It was pretty easy, very user friendly, and an overall simple experience.
Willie TX, United States
Fast and easy
Michael
Nice and easy
Natali TX, United States
user friendly
C.T. TX, United States
Fast and easy to use. Good program.
Emma TX, United States
It was easy to understand and complete.
Chad
Smooth sailing introductory process. Love the website.
Hugo TX, United States
Easy to navigate.
Armando
Good website very easy to use
Broderick TX, United States
It was fast and easy
Randy United States
Great experience
Peter United States
Quick, easy, and painless
Victor
Excellent
Taylor
Easy!
Victoria
Awesome
Evelyn United States
Professionally done and very interesting to watch
Johnathan United States
Great experience
Allishis
It's easy to use
Senetra
It’s great simple and easy
Andres
Fast and Easy!
MARCUS
Great customer service satisfaction
See all reviews on shopperApproved.com
Why DefensiveDriving.com
  • 20 Years in Business
  • Over 2 Million Customers Served
  • Highest Possible Better Business Bureau Rating
  • Award Winning Course