What Customers Want

Posted on by Defensive Driving Team | in Driver Safety For You & Your Family

No matter what side of the line you are on, dealing with the Customer Service Department can make you feel like:

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Screaming. Automated prompts, lazy music, voice mails, error messages, and long holds can make a call to customer service extremely painful.  Recently, I placed a call to a major telephone company. After entering account information numerous times, the automated system kept looping me to find an automated answer when I really needed someone to take a look at my account.

This is what we strive for at DefensiveDriving.com. On average, DefensiveDriving.com staff answers customer calls within 20 seconds. There are no automated prompts to enter account information. A live Customer Support Representative in our Texas based call center reviews each student account and provides an accurate response to assist student with our driver programs.

The bottom line is that customers expect to speak with a representative. They want someone to look at their account, understand them clearly, and assist them promptly. The same applies for driver programs. Traffic ticket recipients want to have their citations dismissed as efficiently and effectively as possible and DefensiveDriving.com is there to assist.

So, what is your customer service pet peeve?

 

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 84343 ratings and reviews.

Hiram United States
Easy to use
Lena TX, United States
Everything was great
Melissa TX, United States
It has been very informative and easy to use. Love how they put facts about Texas roadways up.
Dakota
Easy to use
Annette
Easy enrollment
Spring
Fast and easy
Jose
Easy to navigate
David
Very convenient and easy to do
Catherine
Easy clear instructions
Tiffany TX, United States
Easy registration.
Harish TX, United States
Simple, easy and fast
Ericka TX, United States
Great
Akeem TX, United States
It's great!
Julie
Easy to register and a great price!
David
Easy to follow
SHAMMARA
Very easy to get everything required for ticket dismissals.
Vicky
I have done the test online before and it was quick and easy.
Isaias
Great so far
Baleigh
It is great!
Joshua
Simple, straightforward, and not difficult to understand.
James United States
Easy to register. Like two different options of course format
Toni United States
Easy to navigate/understand and quick response time
Michael TX, United States
Super easy to sign up and very informative.
Brenda United States
quick easy to navigate
HALEY United States
Fast and easy!
Marvin United States
Amazing
Darian
Very easy to navigate
Troy
Smooth
Robyn
Easy
Hector
Excellent
Anthony
Easy
Jeffrey
Getting signed up was fast and easy
See all reviews on shopperApproved.com
Why DefensiveDriving.com
  • 20 Years in Business
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  • Highest Possible Better Business Bureau Rating
  • Award Winning Course