What Customers Want

Posted on by Defensive Driving | in Driver Safety For You & Your Family

No matter what side of the line you are on, dealing with the Customer Service Department can make you feel like:

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Screaming. Automated prompts, lazy music, voice mails, error messages, and long holds can make a call to customer service extremely painful.  Recently, I placed a call to a major telephone company. After entering account information numerous times, the automated system kept looping me to find an automated answer when I really needed someone to take a look at my account.

This is what we strive for at DefensiveDriving.com. On average, DefensiveDriving.com staff answers customer calls within 20 seconds. There are no automated prompts to enter account information. A live Customer Support Representative in our Texas based call center reviews each student account and provides an accurate response to assist student with our driver programs.

The bottom line is that customers expect to speak with a representative. They want someone to look at their account, understand them clearly, and assist them promptly. The same applies for driver programs. Traffic ticket recipients want to have their citations dismissed as efficiently and effectively as possible and DefensiveDriving.com is there to assist.

So, what is your customer service pet peeve?

 

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 112879 ratings and reviews.

Rosalinda Orta Tx, united states
quick and easy
Krystal Jackson united states
Quick registration and a plethora of information
Randy Page Jr united states
Good experience
Katy TX, United States
Its easy and informative!
Emir Nasufi None, united states
amazing
Warrick Walker-Williams None, united states
Super easy
Robert Harrell None, united states
Great
Tatum Tx, united states
Awesome
Laila Williams Texas , united states
It was good and easy
Dan TX, United States
Very engaging
Isaias Pesina united states
Helpful
Lauren Taylor Texas, united states
Good experience overall
John Bates TX, united states
Easy to follow instructions.
chloe stevens united states
It's been an easy and cheap experience!
Jose Rodriguez united states
It was quick, easy and very user friendly
Cole Yarbrough None, united states
So far it’s been a smooth process
Jonathan Ruvalcaba None, united states
Everything is easy
Melanie Kaiser None, united states
quick and easy
Sabrina Narvaez None, united states
Great
Kelli Ashton None, united states
it has been fast
John Heath None, united states
Straight Forward
Jennifer Medina None, united states
easy
Samuel Ibarra None, united states
Love it
ryan kempisty united states
easy
amanda lopez Texas, united states
Was very easy and entertaining gave me allot of knowledge.
Kristin Scribner TX, united states
Very happy!
Antrone Harris Texas, united states
Experience was very smooth and easy
Martha Kapparis Texas, united states
Great
Oscar De La Fe None, united states
Cool
Mikayla Davis None, united states
Great
Cassidy Mitchell Texas, united states
It's pretty simple
Cyrus Sarkary Texas, united states
Great
Nicholas Macias United States
It's simple and easy to use
Adrian Morales-murillo Texas , united states
Very easy and understandable . Very informative ...... I definitely recommend it.
See all reviews on shopperApproved.com
Why DefensiveDriving.com
  • 20 Years in Business
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  • Highest Possible Better Business Bureau Rating
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