What Customers Want

Posted on by Defensive Driving Team | in Driver Safety For You & Your Family

No matter what side of the line you are on, dealing with the Customer Service Department can make you feel like:

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Screaming. Automated prompts, lazy music, voice mails, error messages, and long holds can make a call to customer service extremely painful.  Recently, I placed a call to a major telephone company. After entering account information numerous times, the automated system kept looping me to find an automated answer when I really needed someone to take a look at my account.

This is what we strive for at DefensiveDriving.com. On average, DefensiveDriving.com staff answers customer calls within 20 seconds. There are no automated prompts to enter account information. A live Customer Support Representative in our Texas based call center reviews each student account and provides an accurate response to assist student with our driver programs.

The bottom line is that customers expect to speak with a representative. They want someone to look at their account, understand them clearly, and assist them promptly. The same applies for driver programs. Traffic ticket recipients want to have their citations dismissed as efficiently and effectively as possible and DefensiveDriving.com is there to assist.

So, what is your customer service pet peeve?

 

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 90977 ratings and reviews.

Linda TX, United States
Easy, compliant with my state for ticket dismissal and reasonably priced.
Jonathan TX, United States
Simple and easy to understand. Gets to the point.
Jesse TX, United States
Simple website and registration process.
Janice
Fast and easy
Lisa
Easy to understand, straightforward, simple to register.
William
Easy to use!
ileana TX, United States
I have used this website before over the years and found it easy to navigate! Love it and the ability to call and talk to a person when I need help!
Lizette
It has been simple and efficient to navigate through the website making the decision to use defensivedriving.com easy.
Tonia
Easy to access and understand.
Bertha
It is very affordable!
Alexandria
as good as it gets
Amber TX, United States
Very easy process to understand and very user friendly website.
Raymond
Quick and easy
STEPHANIE United States
Thank you for having everything to take care of my ticket all in one place
Christopher
Great Service!
Carla
Everything has been quick and easy!
Claudia
Fast and easy
Jenny
It is easy and user friendly.
Katherine
Easy to follow instructions.
Roberto TX, United States
Registration was easy, and the completion of the course was simple. Definitely recommend taking this course.
Anne-Marie
Easy to do. Easy to understand
Nada
Fast and efficient
Kathleen
It was wonderful and super easy!!
Pete
Quick and easy process.
David
Simple and straight forward
Ralph
Easy to navigate
Loni TX, United States
Quick and easy sign up
Hannah United States
It's an easy to use program.
Jose United States
Easy and fast
Dorelia
Quick and easy
Jerry
Too Easy!
Adam
Easy to use.
Christy United States
Very easy and explained things well.
Karla TX, United States
Loving that this is offered online!
See all reviews on shopperApproved.com
Why DefensiveDriving.com
  • 20 Years in Business
  • Over 2 Million Customers Served
  • Highest Possible Better Business Bureau Rating
  • Award Winning Course