What Customers Want

Posted on by Defensive Driving Team | in Driver Safety For You & Your Family

No matter what side of the line you are on, dealing with the Customer Service Department can make you feel like:

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Screaming. Automated prompts, lazy music, voice mails, error messages, and long holds can make a call to customer service extremely painful.  Recently, I placed a call to a major telephone company. After entering account information numerous times, the automated system kept looping me to find an automated answer when I really needed someone to take a look at my account.

This is what we strive for at DefensiveDriving.com. On average, DefensiveDriving.com staff answers customer calls within 20 seconds. There are no automated prompts to enter account information. A live Customer Support Representative in our Texas based call center reviews each student account and provides an accurate response to assist student with our driver programs.

The bottom line is that customers expect to speak with a representative. They want someone to look at their account, understand them clearly, and assist them promptly. The same applies for driver programs. Traffic ticket recipients want to have their citations dismissed as efficiently and effectively as possible and DefensiveDriving.com is there to assist.

So, what is your customer service pet peeve?

 

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 80888 ratings and reviews.

Derek TX, United States
simple and fast
Aaron TX, United States
Two thumbs up!!!
Hope United States
Easy process
Jere
Great
Lindsay
easy and self explanatory
Francisco
best price
Garrett
Clear and simple explanations of the differences between the video and text course. Quick and straightforward registration and payment process.
Crystal
Very clear and easy to follow
Allyson
Quick and easy registration
James
quick
Nicholas
Awesome!
Ty
Very Easy to Register
John United States
It's a good resource
Haley TX, United States
It was simple, and easy to get my ticket from going on my record!
Bonnita United States
Great website
Baylee TX, United States
It's easy and self-explanatory
Timothy
Very Good!!
stephen
Easy to find and to work with. Site is very good.
Amanda
Easy to use
johnny
very professional
Allen
easy and fast
Michelle
Wonderful course
Baleigh TX, United States
very quick and easy to start the process and love the fact that you can complete at anytime on a desktop, or mobile device.
Rolando
really fast and smooth. love it
Tavia United States
Easy
Miriam
Quick and easy
Andres
easy to follow
Frank
Super quick and easy!
Manuel
Really easy and cheap
DIEGO
Easy and convenient
Gabriela
Easy to set up.
Harris
Easy to register.
Jonathan
Great!
Edgar
easy and clear
See all reviews on shopperApproved.com
Why DefensiveDriving.com
  • 20 Years in Business
  • Over 2 Million Customers Served
  • Highest Possible Better Business Bureau Rating
  • Award Winning Course