What Customers Want

Posted on by Defensive Driving Team | in Driver Safety For You & Your Family

No matter what side of the line you are on, dealing with the Customer Service Department can make you feel like:

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Screaming. Automated prompts, lazy music, voice mails, error messages, and long holds can make a call to customer service extremely painful.  Recently, I placed a call to a major telephone company. After entering account information numerous times, the automated system kept looping me to find an automated answer when I really needed someone to take a look at my account.

This is what we strive for at DefensiveDriving.com. On average, DefensiveDriving.com staff answers customer calls within 20 seconds. There are no automated prompts to enter account information. A live Customer Support Representative in our Texas based call center reviews each student account and provides an accurate response to assist student with our driver programs.

The bottom line is that customers expect to speak with a representative. They want someone to look at their account, understand them clearly, and assist them promptly. The same applies for driver programs. Traffic ticket recipients want to have their citations dismissed as efficiently and effectively as possible and DefensiveDriving.com is there to assist.

So, what is your customer service pet peeve?

 

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 104545 ratings and reviews.

Juan
I love it
Haliegh
easy
curtis
very quick and efficient
Jesus
Quick and smooth
Ryan
Great
Donte
Very easy and simple
Destiny
Quick and easy
Corrina United States
Fast and easy
Evelyn TX, United States
easy to navigate
Taylor United States
It was super fast and easy!
Rani United States
It was a simple process.
Kamila United States
Great program
Lorenzo
Cheap and fast way to dismiss tickets.
Brenda
Fast and convenient sign in
Colton United States
Amazing customer service
William United States
great
Holly TX, United States
Quick and easy
Adrian
Very Easy to navigate and very informational !
Fernando
Easy to use
Tristin
easy all around
Riley
Very quick and easy
Carol
user friendly
Martha
Great!
Matthew
Easy
Amanda
Very quick and fast
Leann
Great!
Christopher United States
Super Easy!
Bryan United States
Quick and easy to use
Kyler
Efficient Service.
Emily
Nice and professional
Christopher
Great
See all reviews on shopperApproved.com
Why DefensiveDriving.com
  • 20 Years in Business
  • Over 2 Million Customers Served
  • Highest Possible Better Business Bureau Rating
  • Award Winning Course