What Customers Want

Posted on by Defensive Driving Team | in Driver Safety For You & Your Family

No matter what side of the line you are on, dealing with the Customer Service Department can make you feel like:

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Screaming. Automated prompts, lazy music, voice mails, error messages, and long holds can make a call to customer service extremely painful.  Recently, I placed a call to a major telephone company. After entering account information numerous times, the automated system kept looping me to find an automated answer when I really needed someone to take a look at my account.

This is what we strive for at DefensiveDriving.com. On average, DefensiveDriving.com staff answers customer calls within 20 seconds. There are no automated prompts to enter account information. A live Customer Support Representative in our Texas based call center reviews each student account and provides an accurate response to assist student with our driver programs.

The bottom line is that customers expect to speak with a representative. They want someone to look at their account, understand them clearly, and assist them promptly. The same applies for driver programs. Traffic ticket recipients want to have their citations dismissed as efficiently and effectively as possible and DefensiveDriving.com is there to assist.

So, what is your customer service pet peeve?

 

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 86855 ratings and reviews.

Craig TX, United States
So far the experience is straight forward and easy to understand.
james TX, United States
Great and easy experience.
Lauren United States
Great experience, easy to use
Kestin TX, United States
Very informative and not boring.
Stephanie
Quick and painless
Samantha
Great program for the money
Dustin
It’s been great!
Carol
Very easy
Sheila
Quick and easy to sign up for defense driving.
Kerry
Very simple
MANDA
Super easy
Brandon
Quick and easy.
Mansour
Easy and smooth
Lee TX, United States
Very convenient service.
Josef
Easy to sign up
Manuel
Quick and easy
Mia
awesome!
Erasmo
quick and efficient registration
K
quick and easy
Cooper
very easy!
Vajuiana
Easy, I loved it.
Alexis
Quick and easy
mary
really good
Melissa
Very easy!
See all reviews on shopperApproved.com
Why DefensiveDriving.com
  • 20 Years in Business
  • Over 2 Million Customers Served
  • Highest Possible Better Business Bureau Rating
  • Award Winning Course