What Customers Want

Posted on by Defensive Driving Team | in Driver Safety For You & Your Family

No matter what side of the line you are on, dealing with the Customer Service Department can make you feel like:

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Screaming. Automated prompts, lazy music, voice mails, error messages, and long holds can make a call to customer service extremely painful.  Recently, I placed a call to a major telephone company. After entering account information numerous times, the automated system kept looping me to find an automated answer when I really needed someone to take a look at my account.

This is what we strive for at DefensiveDriving.com. On average, DefensiveDriving.com staff answers customer calls within 20 seconds. There are no automated prompts to enter account information. A live Customer Support Representative in our Texas based call center reviews each student account and provides an accurate response to assist student with our driver programs.

The bottom line is that customers expect to speak with a representative. They want someone to look at their account, understand them clearly, and assist them promptly. The same applies for driver programs. Traffic ticket recipients want to have their citations dismissed as efficiently and effectively as possible and DefensiveDriving.com is there to assist.

So, what is your customer service pet peeve?

 

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 100409 ratings and reviews.

Adam
It was great!
Frank
Fast
Randal
Easy to get registared
Ernest
Professional, user friendly, responsive
David
Quick and easy
Mario
Web site is easy to navigate. Very intuitive.
Riley
This is so easy!!
Lori
Great
Nicole
Getting registered was fast and easy!
Haven
Super quick and simple
Nelson
quick and EZ
Garrett
Very easy and affordable.
San TX, United States
Was real informative
John
It's easy and quick.
Christopher TX, United States
Great learning experience
Nikolaos TX, United States
Fast reliable easy and enjoyable
Phil United States
Easy to use. Very informative and well produced
Jordan
Easy and Quick
richard TX, United States
simple registration and setup!
Leroy TX, United States
Super quick and easy
Chris TX, United States
Great program! Have used it for years!
Christopher
Very easy to navigate
See all reviews on shopperApproved.com
Why DefensiveDriving.com
  • 20 Years in Business
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  • Highest Possible Better Business Bureau Rating
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