FAQ

  1. Where is my Certificate of Completion?
  2. How do I get in touch with customer service?
  3. What are the benefits of taking a course through DefensiveDriving.com?
  4. Can I take this course on my Smartphone?
  5. Can I begin the course from one computer and resume from another?
  6. Is the course 100% over the internet?
  7. How long will it take me to complete this course?
  8. How do I receive a Certificate of Completion?
  9. What do I do with the Certificate of Completion after I receive it?
  10. Is this course approved for traffic ticket dismissal and insurance discounts?
  11. Is there certain grade I need to make to pass the course?

 

  1. Where is my Certificate of Completion?
    If you have completed the course and are wondering when your certificate will arrive, it depends on which method you chose for shipping. If you chose Instant Download, the certificate is available for download on this page.
    If you chose FedEx, your certificate will arrive the next business day before 10:30am.
    If you chose USPS, your certificate is processed by our team and mailed upon completion from our Houston office. It will arrive via USPS within 10 days anywhere in the US.

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  2. How do I get in touch with customer service?
    Our local customer service team is available by phone or email Monday-Friday 8am-8pm and Saturday and Sunday 10am-7pm. You can reach us at (713) 488-4000 or by email Help@DefensiveDriving.com.

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  3. What are the benefits of taking a course through DefensiveDriving.com?
    DefensiveDriving.com has been a leader in the driver safety industry and the #1 rated defensive driving course since 2000. Our course is state and court approved for traffic ticket dismissal and insurance premium discounts for all courts in Texas. We are also approved by the MVC for defensive driving in New Jersey and BDI point removal in Florida. We offer the shortest course and the lowest price allowed by law!

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  4. Can I take this course on my phone?
    Yes! Our defensive driving course is smart phone and tablet friendly on most devices. Anywhere you can access the internet via your mobile or tablet device, you can take our course! The flexibility of the course allows you the option to view part of the course from one device, log off and resume the course from a office or home computer.

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  5. Can I begin the course from one computer and resume from another?
    Yes. You may begin the course on one computer and resume it from a different computer. The course will automatically keep track of your progress, so when you log back into the course you will pick up where you left off.

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  6. Is the course 100% over the internet?
    Yes. You take the entire course on the Internet via your computer, tablet or smart phone.

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  7. How long will it take me to complete this course?
    We offer the shortest course allowed by law in each state, including Texas where our course is the state-regulated 6 hour minimum. Course lengths vary from state to state, however typically they are 4, 6, or 8 hours in length. You can start and stop the course at anytime.

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  8. How do I receive a Certificate of Completion?
    After completing your course the Certificate of Completion can be attained in several ways. We can mail the certificate to you at no cost. You can also expedite the process with an instant download to print at home or even FedEx next-day delivery for additional fees.

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  9. What do I do with the Certificate of Completion after I receive it?
    After you receive the Certificate of Completion, you will sign the Certificate and submit it to the court. Refer to your court’s documentation and instructions on how to complete your ticket dismissal/point reduction process. You may also reach out to your court for questions regarding your dismissal/point reduction.

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  10. Is this course approved for traffic ticket dismissal and insurance discounts?
    Yes, our courses are approved for traffic ticket dismissal and insurance discount in Texas, Florida and New Jersey.

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  11. Is there certain grade I need to make to pass the course?
    The online course has a 99.99% pass rate, so it is unlikely you will fail. You will need to score a 70% or better to pass the course.  The final exam allows 3 attempts.

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 104939 ratings and reviews.

Jesse
Love this course
James
I am redoing it again for the 3rd or 4th time I think. Great course.
Elias
Quick and easy!!
Hunter
Great system
Donte TX, United States
Very easy and simple
curtis TX, United States
very quick and efficient
Ryan
Great
Destiny
Quick and easy
Jesus
Quick and smooth
Haliegh
easy
Juan
I love it
Corrina United States
Fast and easy
Evelyn TX, United States
easy to navigate
Taylor United States
It was super fast and easy!
Rani United States
It was a simple process.
Kamila United States
Great program
Lorenzo
Cheap and fast way to dismiss tickets.
Brenda
Fast and convenient sign in
Colton United States
Amazing customer service
William United States
great
Holly TX, United States
Quick and easy
Adrian
Very Easy to navigate and very informational !
Fernando
Easy to use
Tristin
easy all around
Riley
Very quick and easy
See all reviews on shopperApproved.com
Why DefensiveDriving.com
  • 20 Years in Business
  • Over 2 Million Customers Served
  • Highest Possible Better Business Bureau Rating
  • Award Winning Course