Customer Service

Posted on by Defensive Driving | in Driver Safety For You & Your Family

As an everyday person and a Manager I am always aware of what many people dread, customer service. I started working for DefensiveDriving.com, Texas‘ original online driver safety course seven years ago. Working at DefensiveDriving.com has taught me the fundamentals of working at any company. Life is customer service. In DefensiveDriving.com’s daily quest to provide better service, we often run into call center resources where people are looking for customer service examples. I decided to provide a scenario of one of many customer service calls for defensive driving courses in Texas.

Twice we have had scenarios where our students, at the very last minute, needed their Certificate of Completion for ticket dismissal. The Texas Department of Licensing and Registration has a rule that firmly prevents online driver safety course providers from handing a Certificate of Completion to the student after successful completion of Texas driver programs. Well, one of our students completed our online driver safety course on a Sunday and needed the Certificate for ticket dismissal first thing Monday morning. I was contacted at home to assist with arranging a courier pick-up for ticket dismissal.

Long story short, a courier retrieved the students Certificate Monday, and the court accepted the Certificate of Completion for a successful ticket dismissal. Not only would the student be able to use the Certificate of Completion for ticket dismissal, the student would be able to enjoy significant discounts for auto insurance.Our defensive driving courses in Texas are good for discounts for auto insurance for three years!

Often when training, the DefensiveDriving.com team reflects on how they would want to be treated as a customer. We all describe bad experiences we have had as a customer. These experiences allow us to provide great customer service and as a result awesome experiences in our defensive driving courses in Texas.

At DefensiveDriving.com our customers enjoy the ability to speak directly with a customer service agent to assist with their online driver safety course around the clock. It is pretty awesome to work for a company with an award winning safety driving video, and one that really cares for its’ customers (students). Next time you have to take a defensive driving course for ticket dismissal, check out DefensiveDriving.com. You won’t regret it!

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 123219 ratings and reviews.

Harleigh Sumrow united states
Easy and simple so far
Amber Brown Texas , united states
Very helpful
Miguel Teveni None, united states
quick and easy
Kathryn Johnson None, united states
quick and easy so far
Sheldon Hardwell Texas, united states
Easy to understand
Michael Thomas None, united states
Quick and easy
Jaime Barrera None, united states
Easy.
Jerome Parker II None, united states
great
Rhonda Hernandez None, united states
Easy to register and able to compete course in my available time .
Luis Sanchez None, united states
Good
Tania Saleem Tx, united states
Good
Kevin Guevara Texas , united states
Great experience, good courses
ELIZABETH S ETHERIDGE None, united states
fast easy to follow..
Francois Newkirk Texas , united states
Everything went good.
OSCAR ROMO None, united states
awesome
Maryam Shishesaz None, united states
It was great
Karen Coursey None, united states
Quick and easy sign up
Colby Forster Texas, united states
Used it before. Simple and straightforward
Kristi Geishauser Tx, united states
Great so far
Jasmine Redeaux Texas, united states
Very hands on, it explained everything from beginning to end, I would highly recommend.
Luis Ordaz None, united states
nice course
Vidal Hinojosa None, united states
quick
Tihomir Krtalic Texas, united states
Perfect
Mark Anthony Morales Texas, united states
Great service
Hayden Cooke None, united states
Great and easy
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Why DefensiveDriving.com
  • 20 Years in Business
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