Customer Service

Posted on by Defensive Driving | in Driver Safety For You & Your Family

As an everyday person and a Manager I am always aware of what many people dread, customer service. I started working for DefensiveDriving.com, Texas‘ original online driver safety course seven years ago. Working at DefensiveDriving.com has taught me the fundamentals of working at any company. Life is customer service. In DefensiveDriving.com’s daily quest to provide better service, we often run into call center resources where people are looking for customer service examples. I decided to provide a scenario of one of many customer service calls for defensive driving courses in Texas.

Twice we have had scenarios where our students, at the very last minute, needed their Certificate of Completion for ticket dismissal. The Texas Department of Licensing and Registration has a rule that firmly prevents online driver safety course providers from handing a Certificate of Completion to the student after successful completion of Texas driver programs. Well, one of our students completed our online driver safety course on a Sunday and needed the Certificate for ticket dismissal first thing Monday morning. I was contacted at home to assist with arranging a courier pick-up for ticket dismissal.

Long story short, a courier retrieved the students Certificate Monday, and the court accepted the Certificate of Completion for a successful ticket dismissal. Not only would the student be able to use the Certificate of Completion for ticket dismissal, the student would be able to enjoy significant discounts for auto insurance.Our defensive driving courses in Texas are good for discounts for auto insurance for three years!

Often when training, the DefensiveDriving.com team reflects on how they would want to be treated as a customer. We all describe bad experiences we have had as a customer. These experiences allow us to provide great customer service and as a result awesome experiences in our defensive driving courses in Texas.

At DefensiveDriving.com our customers enjoy the ability to speak directly with a customer service agent to assist with their online driver safety course around the clock. It is pretty awesome to work for a company with an award winning safety driving video, and one that really cares for its’ customers (students). Next time you have to take a defensive driving course for ticket dismissal, check out DefensiveDriving.com. You won’t regret it!

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 118408 ratings and reviews.

Cooper Hamilton United States
very convenient and fast.
Elliott Winchester Texas, united states
Easy to navigate. Quick and simple.
Jesse Hail United States
Easy and fast
Natalia Vila None, united states
Quick and easy
Carmen Ellis None, united states
Easy.
Carl Marks None, united states
Very easy to set up
Jacob Lucena Texas, united states
Simple and easy
Joshua Miller united states
Great information. Easy registration process.
Luis Aguilar TX, united states
Amazing experience and learned a lot
Jackson Carlyle Texas , united states
Very easy to navigate through and would recommend to others.
Bullet Burchett TEXAS, united states
quick and easy
Andrew Gonzales None, united states
Its quick and easy
Edell Butts Texas, united states
easy to do.
Viri Ozuna TX , united states
I love how you can go at your own pace l, especially if you have kids because it helps!
Ruben Garcia TX, united states
Excellent service
Christopher Maguire None, united states
Frequent user here, every few years... easy and I love Defensive Driving.com!
Malachi Mixon None, united states
It’s been quick and easy
Duane Addison Tx, united states
So far so good!
Leigha Davis None, united states
Quick and easy to register.
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Why DefensiveDriving.com
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