Customer Service

Posted on by Defensive Driving Team | in Driver Safety For You & Your Family

As an everyday person and a Manager I am always aware of what many people dread, customer service. I started working for DefensiveDriving.com, Texas‘ original online driver safety course seven years ago. Working at DefensiveDriving.com has taught me the fundamentals of working at any company. Life is customer service. In DefensiveDriving.com’s daily quest to provide better service, we often run into call center resources where people are looking for customer service examples. I decided to provide a scenario of one of many customer service calls for defensive driving courses in Texas.

Twice we have had scenarios where our students, at the very last minute, needed their Certificate of Completion for ticket dismissal. The Texas Department of Licensing and Registration has a rule that firmly prevents online driver safety course providers from handing a Certificate of Completion to the student after successful completion of Texas driver programs. Well, one of our students completed our online driver safety course on a Sunday and needed the Certificate for ticket dismissal first thing Monday morning. I was contacted at home to assist with arranging a courier pick-up for ticket dismissal.

Long story short, a courier retrieved the students Certificate Monday, and the court accepted the Certificate of Completion for a successful ticket dismissal. Not only would the student be able to use the Certificate of Completion for ticket dismissal, the student would be able to enjoy significant discounts for auto insurance.Our defensive driving courses in Texas are good for discounts for auto insurance for three years!

Often when training, the DefensiveDriving.com team reflects on how they would want to be treated as a customer. We all describe bad experiences we have had as a customer. These experiences allow us to provide great customer service and as a result awesome experiences in our defensive driving courses in Texas.

At DefensiveDriving.com our customers enjoy the ability to speak directly with a customer service agent to assist with their online driver safety course around the clock. It is pretty awesome to work for a company with an award winning safety driving video, and one that really cares for its’ customers (students). Next time you have to take a defensive driving course for ticket dismissal, check out DefensiveDriving.com. You won’t regret it!

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 82680 ratings and reviews.

Stacey United States
It was an easy course to follow
Sandra TX, United States
It was very easy to use
Aaron TX, United States
It was quick and simple to complete.
Juan TX, United States
Quick and easy way to get a defensive driving certificate.
Feris
really easy and user friendly
Garrett
Good course
John
So far easy and simple !
Denise
Great!
Eduardo
Fast, simple and convenient
Jose
Thanks for the help!
Melissa
great and easy.
Monique TX, United States
User friendly
Sarah
answered my phone call quick and didn't have to talk to a computer.
Carla
Quick
Gezahgne
good online payment system
Brandon
Intuitive
Shannon
easy and fast
Lauren
easy to register
Margaret
Easy sign up
Jordan
Amazing!
Antonio
Easy to follow
Carlos
Easy to register!
Eric
So far very simple.
Larisha
Quick,Fast, Affordable
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