Customer Service

Posted on by Defensive Driving | in Driver Safety For You & Your Family

As an everyday person and a Manager I am always aware of what many people dread, customer service. I started working for DefensiveDriving.com, Texas‘ original online driver safety course seven years ago. Working at DefensiveDriving.com has taught me the fundamentals of working at any company. Life is customer service. In DefensiveDriving.com’s daily quest to provide better service, we often run into call center resources where people are looking for customer service examples. I decided to provide a scenario of one of many customer service calls for defensive driving courses in Texas.

Twice we have had scenarios where our students, at the very last minute, needed their Certificate of Completion for ticket dismissal. The Texas Department of Licensing and Registration has a rule that firmly prevents online driver safety course providers from handing a Certificate of Completion to the student after successful completion of Texas driver programs. Well, one of our students completed our online driver safety course on a Sunday and needed the Certificate for ticket dismissal first thing Monday morning. I was contacted at home to assist with arranging a courier pick-up for ticket dismissal.

Long story short, a courier retrieved the students Certificate Monday, and the court accepted the Certificate of Completion for a successful ticket dismissal. Not only would the student be able to use the Certificate of Completion for ticket dismissal, the student would be able to enjoy significant discounts for auto insurance.Our defensive driving courses in Texas are good for discounts for auto insurance for three years!

Often when training, the DefensiveDriving.com team reflects on how they would want to be treated as a customer. We all describe bad experiences we have had as a customer. These experiences allow us to provide great customer service and as a result awesome experiences in our defensive driving courses in Texas.

At DefensiveDriving.com our customers enjoy the ability to speak directly with a customer service agent to assist with their online driver safety course around the clock. It is pretty awesome to work for a company with an award winning safety driving video, and one that really cares for its’ customers (students). Next time you have to take a defensive driving course for ticket dismissal, check out DefensiveDriving.com. You won’t regret it!

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.6 based on 138780 ratings and reviews.

Deedee Albertin None, united states
Website is full of into and easy to use!
Bereket Cuddeback TX, united states
good
Andre Frame united states
Easy to sign up and a smooth course.
Mahdis Arianpour Texas, united states
It was simple
Jose Fuentes TX, united states
Helpful information
James Santana TX, United States
Great videos and lessons. Good reminders of things you need to do on the road. Thanks!!
Luis Andrade TX, united states
Good
Albert okhuozagbon TX, United States
Easy
Eugenia Martinez None, united states
good and easy process
Sebastian Rosas TX, united states
Good
Sheridan Garcia united states
Quick & easy
Jacob Moorefield TX, united states
It was ok, questions were easy.
Ace Archer Texas, united states
Easy to set up
Ruben Alaniz None, united states
easy to understand
Noe Miranda None, united states
fun and easy
Railey Pitts None, united states
Great
adan Bernal None, united states
quick and easy
Charles Stuart None, united states
Easy to register!
Melissia Umphres None, united states
Easy!
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