Customer Service

Posted on by Defensive Driving Team | in Driver Safety For You & Your Family

As an everyday person and a Manager I am always aware of what many people dread, customer service. I started working for DefensiveDriving.com, Texas‘ original online driver safety course seven years ago. Working at DefensiveDriving.com has taught me the fundamentals of working at any company. Life is customer service. In DefensiveDriving.com’s daily quest to provide better service, we often run into call center resources where people are looking for customer service examples. I decided to provide a scenario of one of many customer service calls for defensive driving courses in Texas.

Twice we have had scenarios where our students, at the very last minute, needed their Certificate of Completion for ticket dismissal. The Texas Department of Licensing and Registration has a rule that firmly prevents online driver safety course providers from handing a Certificate of Completion to the student after successful completion of Texas driver programs. Well, one of our students completed our online driver safety course on a Sunday and needed the Certificate for ticket dismissal first thing Monday morning. I was contacted at home to assist with arranging a courier pick-up for ticket dismissal.

Long story short, a courier retrieved the students Certificate Monday, and the court accepted the Certificate of Completion for a successful ticket dismissal. Not only would the student be able to use the Certificate of Completion for ticket dismissal, the student would be able to enjoy significant discounts for auto insurance.Our defensive driving courses in Texas are good for discounts for auto insurance for three years!

Often when training, the DefensiveDriving.com team reflects on how they would want to be treated as a customer. We all describe bad experiences we have had as a customer. These experiences allow us to provide great customer service and as a result awesome experiences in our defensive driving courses in Texas.

At DefensiveDriving.com our customers enjoy the ability to speak directly with a customer service agent to assist with their online driver safety course around the clock. It is pretty awesome to work for a company with an award winning safety driving video, and one that really cares for its’ customers (students). Next time you have to take a defensive driving course for ticket dismissal, check out DefensiveDriving.com. You won’t regret it!

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 93912 ratings and reviews.

Ashlyn TX, United States
Very easy and simple to use!
Jazlyn United States
Quick and easy! 5 stars all the way around
Alfred
fast and simple
Ayisha TX, United States
Quick and easy
Jacob TX, United States
Great Program
Misty
Very quick and easy to do
Leonardo
Swift and concise
Patrick United States
Simple and easy
Charles
self-explanatory quick and easy love it!
Jordan
10/10
Rachelle TX, United States
Easy to register. Quick and painless :)
Steven TX, United States
Great experience
James United States
I had a great experience. It was easy to use and understand.
Tracy TX, United States
Easy to register! And convenient! Did the entire course all from my tablet.
Kenneth United States
Quick and easy to complete.
Ana TX, United States
Very user friendly
brian
easy and fast
Zipporah
it easy and very managable
bryan
Fast and reliable
SHAMMARA TX, United States
Never disappoints. I have had no trouble and it is easy to navigate the program.
Paul TX, United States
Great videos and informative!
Alexis United States
Really simple and fast
PIER
Easy way to get the Certificate
Maribell
Quick & easy so far.
Elizabeth TX, United States
This has been simple, straightforward and easy to follow instructions!
Karina
easy to use!
Marissa
Awesome!
Christopher
Fast and easy
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Why DefensiveDriving.com
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