Customer Service

Posted on by Defensive Driving | in Driver Safety For You & Your Family

As an everyday person and a Manager I am always aware of what many people dread, customer service. I started working for DefensiveDriving.com, Texas‘ original online driver safety course seven years ago. Working at DefensiveDriving.com has taught me the fundamentals of working at any company. Life is customer service. In DefensiveDriving.com’s daily quest to provide better service, we often run into call center resources where people are looking for customer service examples. I decided to provide a scenario of one of many customer service calls for defensive driving courses in Texas.

Twice we have had scenarios where our students, at the very last minute, needed their Certificate of Completion for ticket dismissal. The Texas Department of Licensing and Registration has a rule that firmly prevents online driver safety course providers from handing a Certificate of Completion to the student after successful completion of Texas driver programs. Well, one of our students completed our online driver safety course on a Sunday and needed the Certificate for ticket dismissal first thing Monday morning. I was contacted at home to assist with arranging a courier pick-up for ticket dismissal.

Long story short, a courier retrieved the students Certificate Monday, and the court accepted the Certificate of Completion for a successful ticket dismissal. Not only would the student be able to use the Certificate of Completion for ticket dismissal, the student would be able to enjoy significant discounts for auto insurance.Our defensive driving courses in Texas are good for discounts for auto insurance for three years!

Often when training, the DefensiveDriving.com team reflects on how they would want to be treated as a customer. We all describe bad experiences we have had as a customer. These experiences allow us to provide great customer service and as a result awesome experiences in our defensive driving courses in Texas.

At DefensiveDriving.com our customers enjoy the ability to speak directly with a customer service agent to assist with their online driver safety course around the clock. It is pretty awesome to work for a company with an award winning safety driving video, and one that really cares for its’ customers (students). Next time you have to take a defensive driving course for ticket dismissal, check out DefensiveDriving.com. You won’t regret it!

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 129657 ratings and reviews.

Isabella Villarreal united states
great
Jose Picazo united states
This is great stuff, very informative and packed with life lessons. Overall great stuff
stephanie soto None, united states
quick and easy
bella Helmick None, united states
its great
Randy Lewis None, united states
Quick & easy.
Kimberly Hunter None, united states
It’s easy.
Delfino Cerda Jr None, united states
Quick & easy to navigate
Juan Garza None, united states
It's fast and easy
David Wilson united states
Very easy to sign up
marco diaz TX, united states
Great experience, everything is organized and easy to figure out.
Sara Renfro united states
Great
Ralph Gallini None, united states
Good experience so far. I am not trying to get a ticket dismissed. Just need this course to lower my auto insurance.
Chris Brown None, united states
Bette than paying the ticked
Elijah Amaro None, united states
Quick and easy.
Rosanny Rivero united states
Muy fácil y práctico
Jonathan TX, United States
good.
Lucia Ann Magada None, united states
Easy to understand and access.
Caitlin Lopez None, united states
good so far!
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