Customer Service

Posted on by Defensive Driving Team | in Driver Safety For You & Your Family

As an everyday person and a Manager I am always aware of what many people dread, customer service. I started working for DefensiveDriving.com, Texas‘ original online driver safety course seven years ago. Working at DefensiveDriving.com has taught me the fundamentals of working at any company. Life is customer service. In DefensiveDriving.com’s daily quest to provide better service, we often run into call center resources where people are looking for customer service examples. I decided to provide a scenario of one of many customer service calls for defensive driving courses in Texas.

Twice we have had scenarios where our students, at the very last minute, needed their Certificate of Completion for ticket dismissal. The Texas Department of Licensing and Registration has a rule that firmly prevents online driver safety course providers from handing a Certificate of Completion to the student after successful completion of Texas driver programs. Well, one of our students completed our online driver safety course on a Sunday and needed the Certificate for ticket dismissal first thing Monday morning. I was contacted at home to assist with arranging a courier pick-up for ticket dismissal.

Long story short, a courier retrieved the students Certificate Monday, and the court accepted the Certificate of Completion for a successful ticket dismissal. Not only would the student be able to use the Certificate of Completion for ticket dismissal, the student would be able to enjoy significant discounts for auto insurance.Our defensive driving courses in Texas are good for discounts for auto insurance for three years!

Often when training, the DefensiveDriving.com team reflects on how they would want to be treated as a customer. We all describe bad experiences we have had as a customer. These experiences allow us to provide great customer service and as a result awesome experiences in our defensive driving courses in Texas.

At DefensiveDriving.com our customers enjoy the ability to speak directly with a customer service agent to assist with their online driver safety course around the clock. It is pretty awesome to work for a company with an award winning safety driving video, and one that really cares for its’ customers (students). Next time you have to take a defensive driving course for ticket dismissal, check out DefensiveDriving.com. You won’t regret it!

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 95789 ratings and reviews.

Amanda United States
It's been easy and simple.
Omar TX, United States
Awesome, quick and easy experience.
Maximiliano United States
Simple to use. Clean UI
Jasmine TX, United States
It was a very easy process to start and an informative class
Marcus TX, United States
The overall experience is awesome and I would definitely recommend this to someone else if they need a defensive driving course to take. Plus, the price is good.
Skyler TX, United States
Easy to follow directions and the help line was very informative!
Carrie United States
Easy to navigate website.
Thomas United States
Simple and clear
John TX, United States
All very straight forward and essy.
Christian
Quick, Fast, & Easy
Cesar
Easy and simple to use.
Roope
Quick, fast and easy!
Diana United States
The course was very helpful and easy to follow. I highly recommended for anyone
Adrian United States
Easy and fast
Allison United States
Easy, simple course!
Brynwyn
Quick and easy!
Kimberly
Straight to the point, easy to navigate site.
Norma United States
The course will be quick and convenient to take from home.
Christina TX, United States
I would recommend you all to everyone over all the other course sites. There are no hidden fees, easy to navigate and same day certificate and driving record. Fantastic!!! Thank you!!
Barbara
Fast and easy
Travis TX, United States
It was quick and easy
James TX, United States
Very simple and easy to follow.
Thomas
So easy to use!
Alexandra
Easy to sign up!
Raylan
Fast & Easy
Jason
Quick and easy.
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Why DefensiveDriving.com
  • 20 Years in Business
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  • Highest Possible Better Business Bureau Rating
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