Customer Service

Posted on by Defensive Driving | in Driver Safety For You & Your Family

As an everyday person and a Manager I am always aware of what many people dread, customer service. I started working for DefensiveDriving.com, Texas‘ original online driver safety course seven years ago. Working at DefensiveDriving.com has taught me the fundamentals of working at any company. Life is customer service. In DefensiveDriving.com’s daily quest to provide better service, we often run into call center resources where people are looking for customer service examples. I decided to provide a scenario of one of many customer service calls for defensive driving courses in Texas.

Twice we have had scenarios where our students, at the very last minute, needed their Certificate of Completion for ticket dismissal. The Texas Department of Licensing and Registration has a rule that firmly prevents online driver safety course providers from handing a Certificate of Completion to the student after successful completion of Texas driver programs. Well, one of our students completed our online driver safety course on a Sunday and needed the Certificate for ticket dismissal first thing Monday morning. I was contacted at home to assist with arranging a courier pick-up for ticket dismissal.

Long story short, a courier retrieved the students Certificate Monday, and the court accepted the Certificate of Completion for a successful ticket dismissal. Not only would the student be able to use the Certificate of Completion for ticket dismissal, the student would be able to enjoy significant discounts for auto insurance.Our defensive driving courses in Texas are good for discounts for auto insurance for three years!

Often when training, the DefensiveDriving.com team reflects on how they would want to be treated as a customer. We all describe bad experiences we have had as a customer. These experiences allow us to provide great customer service and as a result awesome experiences in our defensive driving courses in Texas.

At DefensiveDriving.com our customers enjoy the ability to speak directly with a customer service agent to assist with their online driver safety course around the clock. It is pretty awesome to work for a company with an award winning safety driving video, and one that really cares for its’ customers (students). Next time you have to take a defensive driving course for ticket dismissal, check out DefensiveDriving.com. You won’t regret it!

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 120421 ratings and reviews.

David McCowan united states
Very simple to use.
Rafael Rangel TX, united states
Easy fast way that helps a lot
Cedric Mitchell None, united states
Fast registration process
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Easy
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Quick and easy
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Easy sign up, fast
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love it so much
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Quick and easy
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easy to navigate
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Quick and easy
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Love auto fill and easy checkout
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Super easy to use!!
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Quick and easy
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Great affordable price!
Madelaine McCarty-Clay None, united states
Love it!
Emma Rud TX, United States
it's been easy and nice to work through. the videos can be engaging and customer services and support work well and help quickly.
jacob staley None, united states
GOOD
E.S. TX, United States
Everything's great.
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It's the best
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nice website, easy to manuever
Alana Oldenburg None, united states
Easy and straightforward
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convenient
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Always my go-to!
Carolyn Jacobs None, united states
Defensive Driving Course for myself is what I need and very helpful to sign up for myself.
willie thompson None, united states
GOOD OVERALL EXPERIENCE
RMags Texas, united states
easy to navigate
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It was simple
Nurudeen Solabi united states
Very easy and straightforward process
Rafael Arreola Ocampo None, united states
Fast and easy registration
Jeramy Norsworthy None, united states
great
George Miller None, united states
Easy to Register
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Why DefensiveDriving.com
  • 20 Years in Business
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