Customer Service

Posted on by Defensive Driving Team | in Driver Safety For You & Your Family

As an everyday person and a Manager I am always aware of what many people dread, customer service. I started working for DefensiveDriving.com, Texas‘ original online driver safety course seven years ago. Working at DefensiveDriving.com has taught me the fundamentals of working at any company. Life is customer service. In DefensiveDriving.com’s daily quest to provide better service, we often run into call center resources where people are looking for customer service examples. I decided to provide a scenario of one of many customer service calls for defensive driving courses in Texas.

Twice we have had scenarios where our students, at the very last minute, needed their Certificate of Completion for ticket dismissal. The Texas Department of Licensing and Registration has a rule that firmly prevents online driver safety course providers from handing a Certificate of Completion to the student after successful completion of Texas driver programs. Well, one of our students completed our online driver safety course on a Sunday and needed the Certificate for ticket dismissal first thing Monday morning. I was contacted at home to assist with arranging a courier pick-up for ticket dismissal.

Long story short, a courier retrieved the students Certificate Monday, and the court accepted the Certificate of Completion for a successful ticket dismissal. Not only would the student be able to use the Certificate of Completion for ticket dismissal, the student would be able to enjoy significant discounts for auto insurance.Our defensive driving courses in Texas are good for discounts for auto insurance for three years!

Often when training, the DefensiveDriving.com team reflects on how they would want to be treated as a customer. We all describe bad experiences we have had as a customer. These experiences allow us to provide great customer service and as a result awesome experiences in our defensive driving courses in Texas.

At DefensiveDriving.com our customers enjoy the ability to speak directly with a customer service agent to assist with their online driver safety course around the clock. It is pretty awesome to work for a company with an award winning safety driving video, and one that really cares for its’ customers (students). Next time you have to take a defensive driving course for ticket dismissal, check out DefensiveDriving.com. You won’t regret it!

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 85207 ratings and reviews.

Sheron United States
Easy and Awesome
Daniel TX, United States
It's very simple signing up.
Kelsey
It’s quick, easy to navigate, and convenient.
Jill TX, United States
Easy to navigate website
Samuel
Easy to use and pay!
Mary
Easy sign up
Breanna TX, United States
Great experience
Sergio
Fast and easy!
Dennis
quick and easy
Israel
Fast and easy
Daniel TX, United States
great Experience
Travis TX, United States
Selected this program because of the great feedback from other users
Erin United States
Fast and easy!
Kermit
Exemplary
Teresa
Very easy to register
Makayla
Fast and easy to get around
Robert
Quick and easy!
Debra
quick and easy
Andrew
Fast and easy
leslee
easy and simple to use
Nehemiah
It was easy to complete
Uriel
Great course, really easy
barker
easy, simple good value, download cert. get er done in one day, then have great customer service
BLANCA
EASY AND QUICK, I LOVE THAT
Lorenza
Registration was easy.
Parker
Great!
Kamal
The whole process has been very fluid and straightforward, I've had no trouble with anything so far.
Nathan
Easy to access and understand
April
Great!
Erik
easy transaction
Hiram United States
Easy to use
Lena TX, United States
Everything was great
Melissa TX, United States
It has been very informative and easy to use. Love how they put facts about Texas roadways up.
Dakota
Easy to use
Jose
Easy to navigate
Catherine
Easy clear instructions
Spring
Fast and easy
Annette
Easy enrollment
David
Very convenient and easy to do
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Why DefensiveDriving.com
  • 20 Years in Business
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