Customer Service

Posted on by Defensive Driving Team | in Driver Safety For You & Your Family

As an everyday person and a Manager I am always aware of what many people dread, customer service. I started working for DefensiveDriving.com, Texas‘ original online driver safety course seven years ago. Working at DefensiveDriving.com has taught me the fundamentals of working at any company. Life is customer service. In DefensiveDriving.com’s daily quest to provide better service, we often run into call center resources where people are looking for customer service examples. I decided to provide a scenario of one of many customer service calls for defensive driving courses in Texas.

Twice we have had scenarios where our students, at the very last minute, needed their Certificate of Completion for ticket dismissal. The Texas Department of Licensing and Registration has a rule that firmly prevents online driver safety course providers from handing a Certificate of Completion to the student after successful completion of Texas driver programs. Well, one of our students completed our online driver safety course on a Sunday and needed the Certificate for ticket dismissal first thing Monday morning. I was contacted at home to assist with arranging a courier pick-up for ticket dismissal.

Long story short, a courier retrieved the students Certificate Monday, and the court accepted the Certificate of Completion for a successful ticket dismissal. Not only would the student be able to use the Certificate of Completion for ticket dismissal, the student would be able to enjoy significant discounts for auto insurance.Our defensive driving courses in Texas are good for discounts for auto insurance for three years!

Often when training, the DefensiveDriving.com team reflects on how they would want to be treated as a customer. We all describe bad experiences we have had as a customer. These experiences allow us to provide great customer service and as a result awesome experiences in our defensive driving courses in Texas.

At DefensiveDriving.com our customers enjoy the ability to speak directly with a customer service agent to assist with their online driver safety course around the clock. It is pretty awesome to work for a company with an award winning safety driving video, and one that really cares for its’ customers (students). Next time you have to take a defensive driving course for ticket dismissal, check out DefensiveDriving.com. You won’t regret it!

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 98466 ratings and reviews.

Siebrigje TX, United States
The experience was great, easy, and very professional.
Coleman United States
Easy to navigate website
Stratton
quick and easy sign up!
Sarahi
Very fast
Nestor
Quick
Ivan United States
Fast and easy.
Aaron TX, United States
It has been very easy.
mario TX, United States
Cheap, easy, and informative. Look no further.
James
Easy to register. Easy to follow.
Jennifer United States
Very easy and fast!
Abelardo TX, United States
Great, fast & reliable!
kaylin United States
It was great, fast, and easy.
Patricia
Easy to use and register!
Wendy TX, United States
The process was easy and efficient.
Courtney United States
Very easy lesson while in the comfort of my home.
Brittany United States
Overall great.
Stephen TX, United States
It was pretty easy, very user friendly, and an overall simple experience.
Willie TX, United States
Fast and easy
Michael
Nice and easy
Natali TX, United States
user friendly
C.T. TX, United States
Fast and easy to use. Good program.
Emma TX, United States
It was easy to understand and complete.
Chad
Smooth sailing introductory process. Love the website.
Hugo TX, United States
Easy to navigate.
Armando
Good website very easy to use
Broderick TX, United States
It was fast and easy
Randy United States
Great experience
Peter United States
Quick, easy, and painless
Victor
Excellent
Taylor
Easy!
Victoria
Awesome
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Why DefensiveDriving.com
  • 20 Years in Business
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  • Highest Possible Better Business Bureau Rating
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