Customer Service

Posted on by Defensive Driving Team | in Driver Safety For You & Your Family

As an everyday person and a Manager I am always aware of what many people dread, customer service. I started working for DefensiveDriving.com, Texas‘ original online driver safety course seven years ago. Working at DefensiveDriving.com has taught me the fundamentals of working at any company. Life is customer service. In DefensiveDriving.com’s daily quest to provide better service, we often run into call center resources where people are looking for customer service examples. I decided to provide a scenario of one of many customer service calls for defensive driving courses in Texas.

Twice we have had scenarios where our students, at the very last minute, needed their Certificate of Completion for ticket dismissal. The Texas Department of Licensing and Registration has a rule that firmly prevents online driver safety course providers from handing a Certificate of Completion to the student after successful completion of Texas driver programs. Well, one of our students completed our online driver safety course on a Sunday and needed the Certificate for ticket dismissal first thing Monday morning. I was contacted at home to assist with arranging a courier pick-up for ticket dismissal.

Long story short, a courier retrieved the students Certificate Monday, and the court accepted the Certificate of Completion for a successful ticket dismissal. Not only would the student be able to use the Certificate of Completion for ticket dismissal, the student would be able to enjoy significant discounts for auto insurance.Our defensive driving courses in Texas are good for discounts for auto insurance for three years!

Often when training, the DefensiveDriving.com team reflects on how they would want to be treated as a customer. We all describe bad experiences we have had as a customer. These experiences allow us to provide great customer service and as a result awesome experiences in our defensive driving courses in Texas.

At DefensiveDriving.com our customers enjoy the ability to speak directly with a customer service agent to assist with their online driver safety course around the clock. It is pretty awesome to work for a company with an award winning safety driving video, and one that really cares for its’ customers (students). Next time you have to take a defensive driving course for ticket dismissal, check out DefensiveDriving.com. You won’t regret it!

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Customer Reviews

Defensivedriving.com has a ShopperApproved rating of 4.7 based on 88079 ratings and reviews.

Neelam TX, United States
Easy to use and good rating.
Royce TX, United States
A+
Robert TX, United States
Easy and convenient.
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Easy, quick, convenient
Gino
Very easy to get through, and didn't take long to do.
Joseph
Quick and easy
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Quick and easy!
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Very fast and efficient
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Easy registration
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Easy to use
Stephanie
quick and easy! Thank you so much!
Trey
Clear, concise information and instructions. Good price.
Brett TX, United States
Great program
Breyon
A+
Megan
So great!
shayli
My experience has been quick and easy!
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Easy to follow
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fast and easy
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Easy to use
Jerry
Great!
Dylan
Easy to use
Siva
Saw the ad on google, the steps are very easy, great program.
Hector
Easy to navigate through
Carol United States
Very easy
Margaret
Great! Very easy to use.
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